quoting:
What is it about Patek Philippe?
I go every month to see them and they take some [new] wonder from their drawer. They love their customers. The big customers. They treat you like kings. It’s the only one. You go to some brand – I won’t name it – and they say ‘You want this model? No! It is already oversold’. And Patek Philippe know how to do one-of-a-kind watches to customers who have been loyal, to thank them. And I believe this is the only [watch brand who behave this way]. The other one… they think they are too important for the customer. That the customer should say ‘thank you’ to them.